Privacy and Cookie Policy

Usinage Villeneuve 23, chemin du Coteau, Sainte-Anne-des-Plaines, Quebec J5N 1G9 Phone: (450) 478-2286 · Email: info@usinagevilleneuve.com

Prepared on October 9, 2026 — publication date to be confirmed

This policy explains what personal information we collect on usinagevilleneuve.com, why we collect it, how we protect it and what your rights are. It describes our personal information practices under Quebec’s *Act respecting the protection of personal information in the private sector*, including amendments introduced by Law 25.

1. Person in charge of the protection of personal information

The person in charge of the protection of personal information at Usinage Villeneuve is:

Bruno Villeneuve, Privacy Officer Email: bruno@usinagevilleneuve.com Phone: (450) 478-2286

You may contact him with any question about this policy or to exercise your rights.

2. Information we collect

Information you provide to us

We collect the information you voluntarily send us through the website's forms:

"Contact us" form: first and last name, email, phone number, your message and any files you attach.
Machining quote request: name, email, your message and the documents you attach (plans, technical drawings, specifications, photos).
Job opening: first and last name, email, your message and your résumé or any other attached document.

Please send us only the information needed for your request. We ask that you not include sensitive information (social insurance number, medical or financial information) in your messages or documents.

Information collected automatically

When you browse the website, certain technical information is collected through cookies and similar tools: IP address, device and browser type, pages viewed, date and time of the visit, referring website and chosen language. Section 8 describes these cookies and how to manage them.

3. Why we collect this information

We use your personal information only for the following purposes:

to answer your questions and requests for information;
to prepare and send you a quote, then to follow up on the project if you entrust it to us;
to review your application for a position and communicate with you about it;
to keep the website working properly and secure, and to protect it against abuse and bots;

We do not use your information for any other purpose without your consent, except where the law allows or requires it. We never sell your personal information.

4. Consent

By submitting a form, you consent to our use of the information provided for the purposes described above. Non-essential cookies must be subject to your consent. Cookie blocking and the choices offered by the banner must be checked in the website configuration before publication.

You may withdraw your consent at any time. Withdrawal does not affect processing carried out before it, and it may prevent us from responding to your request.

5. Sharing your information with third parties

Your personal information is not sold or rented. It may be shared only:

with our service providers who help us operate the website and process your requests (website and email hosting, form tools, bot protection). These providers have access only to the information needed for their task and are required to protect it;
with the authorities, when required by law or to protect our rights.

[Before publication, confirm: the providers with access to personal information, hosting and processing locations, and possible disclosure outside Quebec.]

6. Retention of information

We keep your personal information only as long as necessary for the purposes for which it was collected, after which we destroy it securely:

Information and quote requests: while your request is being processed and, if a project results from it, for the duration of the business relationship and the retention period required by law (tax and contractual records).
Job applications: for the period needed to assess your application and meet applicable obligations. [Confirm the duration and any retention for future positions.]
Browsing data: according to the purposes and retention periods of the tools actually enabled. [Retention periods to confirm.]

7. Security

We take reasonable measures to protect your information against loss, theft, unauthorized access or use: encrypted connection (HTTPS) across the entire website, access restricted to people who need it for their duties, strong passwords and regular updates of our systems.

Should a confidentiality incident presenting a risk of serious harm occur, we would notify the persons concerned and the Commission d'accès à l'information du Québec, as required by law.

8. Cookies and similar tools

A cookie is a small file stored on your device. Cookies may support website functionality, security, language selection and the storage of consent preferences. Non-essential cookies, where used, must be subject to applicable consent requirements.

The website does not use tracking or audience measurement tools.

BookeoPro is used on this website. [To confirm: its exact role, the information or preferences it stores, cookie names and retention periods.]

[To confirm: cookie categories, providers, retention periods and how visitors can change or withdraw their choices.]

You can delete or block cookies in your browser settings. Some functions may then stop working. The options provided by the website’s consent banner must be checked before publication.

9. Your rights

In accordance with the law, you have the right:

to access the personal information we hold about you;
to have it corrected if it is inaccurate, incomplete or ambiguous;
to withdraw your consent to its use or disclosure;
to request its deletion when keeping it is no longer necessary;
to obtain a copy of the computerized information you provided to us, in a structured and commonly used technological format;
to file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) if you believe your rights have not been respected.

To exercise these rights, write to the person in charge named in section 1. We respond within 30 days of receiving your request. We may ask you to confirm your identity before acting on it.

10. Links to other websites

The website may contain links to third-party websites (social networks, suppliers, partners). We are not responsible for their privacy practices. We invite you to read their policy before sending them any information.

11. Minors

The website is intended for businesses and adults. We do not knowingly collect personal information from persons under 14 years of age.

12. Changes

We may change this policy to reflect changes in our practices or in the law. The current version is always published on this page, with its update date. If a significant change affects the use of your information, we will let you know through a notice on the website.

13. Contact us

For any question about this policy or your personal information:

Usinage Villeneuve 23, chemin du Coteau, Sainte-Anne-des-Plaines, Quebec J5N 1G9 Phone: (450) 478-2286 Email: info@usinagevilleneuve.com